Customers reported on Friday that the country’s second-largest private bank, ICICI Bank’s net banking services were down. Customers also had issues logging into the ICICI Bank app. When attempting to log in using the app, a notice appeared that read, We are currently experiencing difficulty in processing your request. Please try again after some time.

Customers of ICICI Direct too complained of issues in the online, mobile platforms and they took to ICICI official handle to complain about the issue. However, later ICICI on its official Twitter handle confirmed of the website of being down. The tweet read Dear Customer, http://ICICIdirect.com is down at the moment. We are working to get things back to normal as quickly as possible and will update you here. We deeply regret the inconvenience caused.

According to DownDetectorm popular downtime tracking site, the cities such as Mumbai, New Delhi, Chennai, Bengaluru are affected by this.

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Users are unable to access their ICICI Mobile banking app iPay, as well as browser-based net banking portals, due to the widespread outage. In fact, the bank’s online card transactions are unable to be executed. People have taken to Twitter to express their dissatisfaction with the downtime.

One of the users wrote that both the site and the mobile app is not working for the past 3 hours while another showed the disappointment of ICICI being going at maintenance during market hours!

A third user tweeted tagging ICICI that since 2 pm ICICI direct and securities totally not functioning including net banking during the market hours they have display due to periodic maintenance, I have been totally screwed up, once my order executed it happen, I could not able to place a cover order.

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One of the frustrated users wrote Where is your Business Continuity Plan. If Service gets interrupted people to incur huge losses. You should be penalized.

It isn’t the first time that ICICI Bank customers have experienced technological difficulties. Even in September 2021, the website experienced downtime for a couple of hours.

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