IndiGo has refunded Rs 610 crore and improved its on-time performance to 75%, while the aviation ministry oversees fare caps, baggage delivery and passenger assistance.
To protect passengers from soaring fares amid IndiGo’s operational crisis, the Centre has introduced temporary airfare caps and ordered expedited refunds for cancelled flights.
The Centre is preparing strong action against IndiGo after widespread disruption triggered by the airline’s handling of new pilot rest rules, according to sources. With thousands...
Amid record cancellations by IndiGo, the Centre has ordered a high-level inquiry and expects flight schedules to stabilise by Saturday, with full normalcy in three days.
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