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National Consumer Rights Day 2021: What are consumer rights in India? Know this year’s theme, history and significance

National Consumer Rights Day, also known as National Consumers Day is celebrated every year on December 24. Consumer Protection Act guarantees six basic rights to consumers. Here are basic rights:

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national consumer rights day 2021

National Consumer Rights Day, also known as National Consumers Day is celebrated every year on December 24. The day emphasizes the relevance of the consumer movement and the need of educating customers about their rights and responsibilities.

Consumer Rights in India

Consumer Protection Act guarantees six basic rights to consumers. Here are basic rights:

  • Right to choose the product
  • Right to be protected from all kinds of hazardous goods
  • Right to be informed about the performance and quality of all products
  • Right to be heard in all decision-making processes related to consumer interests
  • Right to seek redressal, whenever consumer rights have been infringed
  • Right to complete consumer education.

National Consumer Rights Day 2021: Theme

This year’s theme of National Consumer Day is Tackling Plastic Pollution.

National Consumer Rights Day 2021: History

Consumer exploitation was rampant throughout India. Inflation and outdated technologies worsened the situation. In order to address these issues, the Consumer Protection Bill was passed in 1986. The Consumer Protection Act,1986 declared December 24 as National Consumer Day. Since then, the 24th of December has been designated as National Consumer Day.

The Consumer Protection Act was amended in 1991 and 1993. In December 2002, another change was added to make it more effective. It came into effect on March 15, 2003.

National Consumer Rights Day 2021: Significance

The Act was enacted to make consumers more informed of their rights. The key objective of this day is to preserve consumers’ rights and to ensure that consumers are not subjected to market exploitation.

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The day also gives every consumer the opportunity to protect themselves from various forms of exploitation. In this act, consumers are protected from unfair trade practices such as hoarding, fraudulent ads, misleading gift offers, and many more. This act ensures that consumer issues are resolved efficiently through an effective complaint redressal process.

National Consumer Rights Day and World Consumer Rights Day

People frequently mix up World Consumer Rights Day with National Consumer Rights Day. While they serve the same goal, they are celebrated on different dates. World Consumer Rights Day is observed on March 15 and National Consumer Day is celebrated on December 24.

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IRCTC hit by major outage during Tatkal booking hours, leaving users frustrated

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Tatkal tickets

A major technical issue disrupted the IRCTC website and mobile application today, preventing thousands of users from successfully booking their Tatkal (emergency) tickets. This outage, which occurred precisely at 10 a.m., left many users frustrated as they faced difficulties while trying to book tickets for their urgent travel needs.

The glitch was widespread, affecting both the official IRCTC website and the mobile app. When users attempted to access the platform, they were met with an error message reading, “unable to perform action due to maintenance activity.” This unexpected technical failure came as the Tatkal booking window opened, a period when millions of users rushed to secure tickets for their travel.

This is the second time in the month that the IRCTC app has faced significant downtime, triggering a wave of complaints across social media platforms. Many users took to Twitter (now X), voicing their frustration over the repeated technical failures, particularly during the highly sought-after Tatkal booking period.

Frustration continued to mount as many users expressed disbelief that the IRCTC system, which caters to millions of passengers daily, was unable to handle peak booking hours effectively. Others pointed out the recurring nature of the problem, with one user calling for immediate action from the Ministry of Railways, tagging Union Minister Ashwini Vaishnaw and the Rail Ministry’s official Twitter account. 

Despite the ongoing backlash, there has been no official response from IRCTC or the Ministry of Railways at the time of publication. The IRCTC website and app are widely used by millions of railway passengers across India, particularly for the crucial Tatkal ticket booking window, which opens at 10 a.m. daily.

The frequent glitches on the platform have raised concerns about the adequacy of the infrastructure supporting this vital service. Passengers, many of whom rely on the timely availability of Tatkal tickets, are calling for a more reliable system to prevent such outages in the future.

With the ongoing festive season and increased travel demand, users are hoping that the authorities will address these technical issues and provide a seamless booking experience moving forward.

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Anna University sexual assault case: BJP shares accused photo with Udhayanidhi Stalin, DMK responds

DMK spokesperson A Saravanan said that no matter who did the wrong, the Tamil Nadu police will take action. He claimed that those who cannot shake the DMK politically continue to spread false allegations that law and order have deteriorated.

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Anna University sexual assault case: BJP shares accused photo with Udhayanidhi Stalin, DMK responds

The BJP on Thursday alleged that the accused arrested for the alleged sexual assault of a 19-year-old Anna University student in Chennai is a repeat offender and a DMK functionary.

37-year-old Gnanasekaran of Kottur, who ran a biryani stall near the Anna University campus, was arrested by the Tamil Nadu Police. Reportedly, the accused entered the university campus, thrashed the second-year engineering student’s male friend, and then dragged her into a bush before sexually assaulting her.

This incident taking place inside the campus of a renowned university has sparked a debate, protest, and a political tussle over the safety of women in the state. Taking to X, BJP state president K Annamalai shared a picture of deputy chief minister Udhayanidhi Stalin and other DMK leaders with the alleged accused. He claimed that a clear pattern emerges from the number of such cases in the past, noting that a criminal gets closely linked to local DMK functionaries and then becomes a member of the party.

He further said that all the cases registered against the accused get suppressed, and he gets leeway by not being categorised as a history-sheeter or kept on the watchlist of the local police station.

K Annamalai also alleged that police do not investigate the existing cases against him due to the pressure from the local DMK leaders and ministers, which allows him to commit further crimes. He further questioned how long should the people of Tamil Nadu put up to this, and will MK Stalin ever take responsibility.

Reacting to the allegation, DMK spokesperson A Saravanan told a news publication that a picture with the party leader does not imply culpability of the party. He added that the accused has been arrested, and he cannot escape justice from the DMK government.

Later, in a social media post, Saravanan said that no matter who did the wrong, the Tamil Nadu police will take action. He claimed that those who cannot shake the DMK politically continue to spread false allegations that law and order have deteriorated.

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Man attempting to cross India-Pakistan border in Rajasthan shot dead by BSF personnel

“We are investigating the case under these acts,” he added.

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Border Security Force (BSF) personnel shot and killed an individual attempting to cross the India-Pakistan border in the Ganganagar district of Rajasthan late on Tuesday, according to police.

Jitendra Kumar, the station house officer at Kesrisinghpur police station, stated that the man was trying to breach the barbed wire fence when he was spotted by BSF personnel. “They advised him to leave the area, but when he continued to advance, the BSF personnel shot him,” said the SHO.

Sriganganagar Superintendent of Police Gaurav Yadav confirmed that the suspect was allegedly trying to enter Indian territory around midnight on December 24, 2024. Despite warnings from the BSF soldiers, he did not heed their calls, which resulted in the shooting.

The incident occurred near a village in the Kesarisinghpur area. Items recovered from the intruder included Pakistani currency notes, a cigarette packet, an identity card, and other belongings. Authorities are currently gathering more information about him.

Ongoing discussions are taking place between the armed forces and police officers regarding the incident. An FIR has been filed that includes charges of trespassing and violations of the Passports Act and the Foreigners Act, according to Kumar. “We are investigating the case under these acts,” he added.

This incident is one of several similar occurrences along the border. In August, the BSF apprehended an intruder named Jagsi Kohli, who had entered about 15 kilometers into Indian territory in Barmer after locals alerted authorities that he was asking for directions to Tharparkar, a district in Pakistan’s Sindh province.

In March of this year, another person attempting to cross the border in Ganganagar was shot by BSF personnel. There have been additional incidents reported in October 2022 and twice in March 2021, all resulting in fatalities among the intruders.

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