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World Consumer Rights Day: From right to choose to right to safety, know what are the basic rights of Indian consumers?

World Consumer Rights Day is celebrated every year on March 15 to spread global awareness about consumer rights and needs. This year, the theme of World Consumer Rights Day is Fair Digital Finance.

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World Consumer Rights Day

World Consumer Rights Day is celebrated every year on March 15 to spread global awareness about consumer rights and needs. The day serves as the importance of understanding and protecting all consumer rights, as well as protesting market abuses and social injustices that jeopardize such rights.

This year, the theme of World Consumer Rights Day is Fair Digital Finance. Multiple events will be hosted in New Delhi by the Department of Consumer Affairs to mark this day.

The Consumer Protection Act of 1986, enacted by the Indian government, specifies certain basic consumer rights. The National Consumer Disputes Redressal Commission, set up under the act, handles consumer grievances.

What are the basic rights of every consumer in India?

Read Also: Petrol, diesel price today: Check how much you have to pay in your city on March 15

  1. Right to Choose
    According to the Consumer Protection Act 1986, the right to choose is the right to be assured, wherever possible, to have access to a variety of goods and services at competitive prices. It also includes the right to basic goods and services. In a competitive market, where a wide range of goods is accessible at competitive rates, this right can be fully exercised.
  2. Right to Seek Redressal
    It means the consumer has the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. Consumers must file a complaint if they have genuine complaints. Their complaint may be of minor importance, yet it might have a significant impact on society as a whole.
  3. Right to Safety
    It means the right to be protected from the marketing of goods and services that endanger life and property. Purchased goods and services should suit not just their immediate demands, but also their long-term expectations. They should preferably purchase quality marked products such as ISI, Hallmark, AGMARK, etc.
  4. Right to be Heard
    It means that the interests of consumers will be taken into account in relevant forums. It also involves the right to be represented in a variety of forums set up to look out for the interests of consumers.
  5. Right to Consumer Education
    It means having the right to gain the knowledge and skills necessary for a well-informed consumer throughout one’s life. Customers’ ignorance, particularly among rural consumers, is largely to blame for their exploitation. They should be aware of their rights and should be able to exercise them and only then real consumer protection be possible.
  6. Right to be Informed
    It means the right to know about the quality, amount, potency, purity, standard, and price of goods in order to protect consumers from unfair business practices. Before making a choice or a decision, the consumer should insist on receiving all available information about the product or service.

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India News

Telegram CEO Pavel Durov criticises India restriction, says leak networks shifted to other apps

Telegram founder Pavel Durov has responded to India’s temporary restriction on the platform ahead of the NEET-UG 2026 re-examination, arguing that the move affected ordinary users without stopping alleged leak networks.

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Telegram founder and CEO Pavel Durov has criticised India’s decision to temporarily restrict access to the messaging platform, arguing that the move failed to curb alleged exam leak operations and instead affected millions of legitimate users.

The restriction was imposed ahead of the NEET-UG 2026 re-examination as authorities sought to prevent the spread of leaked exam-related material and disrupt networks allegedly involved in malpractice.

In a public response, Durov said the action had inconvenienced a large number of users across India while those responsible for sharing leaked content had simply migrated to alternative platforms.

According to Durov, restricting access to Telegram did not eliminate the problem authorities were trying to address. He claimed that groups involved in distributing exam-related leaks quickly shifted their activities elsewhere, raising questions about the effectiveness of platform-specific restrictions.

The temporary curbs were announced by the government in the lead-up to the NEET-UG re-test scheduled for June 21. Officials said the move was aimed at safeguarding the integrity of the examination process following concerns about the circulation of leaked material online.

The restriction is currently expected to remain in place until June 22.

Durov also stressed that millions of Indian users rely on Telegram for communication, education, business activities and community engagement. He argued that measures targeting an entire platform can have wider consequences for users who have no connection to alleged wrongdoing.

The government’s action came amid broader efforts to prevent cheating and malpractice in competitive examinations. Authorities have been closely monitoring digital platforms and messaging services after reports that exam-related content was being circulated through online channels.

The debate has sparked discussions about how governments and technology platforms should balance examination security with access to digital communication services. While officials maintain that strong measures are necessary to protect the fairness of high-stakes examinations, critics argue that restrictions on entire platforms may not effectively stop determined offenders.

For now, Telegram remains at the centre of the discussion as authorities continue efforts to ensure a fair and secure conduct of the NEET-UG 2026 re-examination.

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Telegram restricted ahead of NEET-UG re-exam, NTA backs move to curb exam fraud

NTA has welcomed the Centre’s decision to temporarily restrict Telegram ahead of the NEET-UG 2026 re-examination, citing the need to prevent fraud and misinformation.

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NEET

The Centre has imposed temporary restrictions on messaging platform Telegram ahead of the NEET-UG 2026 re-examination, with the National Testing Agency (NTA) welcoming the decision as part of efforts to prevent exam-related fraud and misinformation.

The temporary curbs will remain in place until June 22, a day after the NEET-UG re-exam scheduled for June 21. Authorities said the action was taken following concerns that the platform was being misused by cheating networks and individuals circulating misleading claims related to the examination.

NTA says move aimed at protecting exam integrity

According to the NTA, the restrictions are intended to safeguard candidates from fraudulent activities and false information that could affect the fairness of the examination process. The agency stated that maintaining the integrity of the re-examination remains a priority as lakhs of students prepare to appear for the test.

The NEET-UG re-exam is being conducted after the original examination was cancelled amid allegations of question paper leaks and irregularities. Since then, authorities have been monitoring online platforms for suspicious activity and misleading content targeting candidates.

Restrictions linked to concerns over fake paper leak claims

In recent weeks, several reports surfaced about Telegram channels allegedly offering access to leaked examination papers. The NTA had repeatedly advised students not to trust such claims and referred suspicious links and posts for verification by cybercrime authorities. No official confirmation of any genuine leaked re-exam paper had been issued.

Authorities believe the temporary restrictions will help limit the spread of fake content and reduce opportunities for organised exam fraud in the days leading up to the re-test.

Wider efforts to secure the re-examination

The government and examination authorities have introduced several measures ahead of the re-exam, including monitoring social media platforms and creating channels for reporting suspicious claims related to NEET-UG 2026. The NTA has also urged candidates to rely only on official communications for updates regarding the examination.

With the re-examination approaching, officials say the latest action is part of a broader effort to ensure a fair and transparent process for all candidates.

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Abhishek Banerjee says will not bow to BJP after nearly 11 hours of ED questioning

After spending nearly 11 hours before the Enforcement Directorate, TMC leader Abhishek Banerjee said he would not bow to the BJP and accused the ruling party of using investigative agencies for political purposes.

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Abhishek Banerjee

Trinamool Congress leader and Diamond Harbour MP Abhishek Banerjee on Tuesday said he would not bow to the BJP after spending nearly 11 hours being questioned by the Enforcement Directorate (ED) in connection with an ongoing investigation.

Speaking after the questioning, Banerjee alleged that central agencies were being used to target opposition leaders and asserted that he would continue his political fight despite what he described as sustained pressure.

The TMC leader has repeatedly maintained that investigations involving him are politically motivated, a charge he has made on several previous occasions while appearing before central agencies.

His appearance before the ED comes amid a period of heightened political activity and multiple investigations involving leaders in West Bengal. Recent days have also seen Banerjee face summons and questioning in separate matters by state investigative agencies.

After leaving the ED office, Banerjee reiterated that he would not be intimidated and said he remained committed to his political responsibilities. He also accused the BJP of attempting to weaken opposition parties through investigative action, an allegation that the BJP has rejected in the past.

The Enforcement Directorate has not publicly commented on Banerjee’s remarks. The investigation related to the questioning remains ongoing.

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