IndiGo has refunded Rs 610 crore and improved its on-time performance to 75%, while the aviation ministry oversees fare caps, baggage delivery and passenger assistance.
To protect passengers from soaring fares amid IndiGo’s operational crisis, the Centre has introduced temporary airfare caps and ordered expedited refunds for cancelled flights.
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Over 500 IndiGo flights were cancelled nationwide, leaving passengers stranded without food, clarity or their luggage as airports struggled to manage the disruption.
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IndiGo’s flight operations across major cities were severely hit on Thursday as crew shortages and updated duty norms forced widespread cancellations, drawing regulatory intervention.
IndiGo’s operations witnessed major disruption for the second day, with over 200 cancellations and severe delays triggered by crew shortage under new duty norms.