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Centre caps airfares to curb surge amid IndiGo crisis

To protect passengers from soaring fares amid IndiGo’s operational crisis, the Centre has introduced temporary airfare caps and ordered expedited refunds for cancelled flights.

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As operational disruptions at IndiGo entered their fifth day, the Civil Aviation Ministry moved to prevent steep ticket price hikes by imposing fare caps across affected routes. The decision comes as hundreds of flights were cancelled, leaving passengers stranded at airports nationwide.

Ministry steps in to prevent “opportunistic pricing”

The ministry said it had taken note of unusually high fares being charged by some airlines during the ongoing travel disruption. Invoking regulatory powers, it ordered all carriers to follow newly prescribed fare caps until flight schedules stabilise.

According to the statement, the move aims to prevent any exploitation of travellers—especially senior citizens, students and those undertaking urgent medical travel—during the crisis. Airlines and online travel platforms will continue to be monitored through real-time fare data.

IndiGo told to clear refunds by Sunday evening

In a separate direction, the ministry asked IndiGo to ensure all refunds for cancelled or disrupted flights are processed by 8 pm on December 7. It also instructed airlines not to impose rescheduling fees for passengers whose plans were affected.

Hundreds of cancellations as pilot shortage triggers meltdown

IndiGo, which operates around 2,300 daily flights with a fleet of over 400 aircraft, has seen widespread cancellations due to a planning-related pilot shortage. Operational delays are expected to continue for several more days.

Scenes of severe inconvenience have unfolded at airports, with passengers reporting long waits, disrupted travel plans, and a lack of clarity from the airline.

IndiGo issues apology, promises gradual restoration

The airline apologised publicly, saying it understood the difficulties faced by passengers. IndiGo assured that refunds for cancelled flights would be processed automatically and added that full normalisation of domestic operations is likely between December 10 and 15, though recovery may take time due to the scale of disruption.

Minister claims crisis nearing resolution

Civil Aviation Minister Ram Mohan Naidu said the situation is “on the verge of getting resolved”. He noted that major metro airports such as Delhi, Mumbai and Chennai had cleared most backlogs, and that IndiGo would resume operations with limited capacity before gradually increasing flights.

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Delhi Palam fire leaves 6 dead, massive rescue operation underway

Six people died after a fire broke out in a residential building in Delhi’s Palam. Firefighters continue rescue efforts with 30 tenders at the spot.

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Delhi's palam

A tragic fire incident in southwest Delhi’s Palam area on Wednesday morning claimed the lives of six people, triggering a large-scale emergency response.

According to officials, the blaze erupted in a residential building, prompting immediate action from fire and police authorities. Around 30 fire tenders were rushed to the spot to control the flames and carry out rescue operations.

Authorities said they received a distress call at approximately 7 am reporting the fire at a house within the building. Firefighters were deployed swiftly amid concerns that several residents could be trapped inside the structure.

A fire services official stated that initial information suggested people might still be inside, leading to an intensive search and rescue effort. Emergency teams, including police personnel, reached the congested locality to assist in evacuation and crowd management.

The firefighting operation was still ongoing at the time of reporting. The exact cause of the fire has not yet been determined, and further details are awaited as authorities continue their investigation.

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Centre mandates 60% free seat allocation on flights, caps selection fees

Airlines must now offer 60% seats without extra charges and ensure better seating arrangements for passengers under new government rules.

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In a significant move aimed at protecting air travellers, the Union Ministry of Civil Aviation has directed airlines to ensure that at least 60 per cent of seats on every flight are offered without any additional selection fee. The decision follows widespread complaints from passengers about hidden charges, particularly for seat selection.

The directive has been issued through the Directorate General of Civil Aviation, which has introduced a series of passenger-friendly norms to enhance transparency and improve the overall flying experience.

Under the new guidelines, airlines have also been instructed to seat passengers travelling on the same PNR together, preferably in adjacent seats. This is expected to address long-standing concerns among families and group travellers, who often face inconvenience due to scattered seating arrangements.

The regulator has further emphasised the need to safeguard passenger rights in situations such as flight delays, cancellations, and denied boarding. Airlines have been asked to prominently display these rights across their websites, mobile applications, booking platforms, and airport counters to ensure better awareness.

In addition, carriers must establish clear and transparent policies regarding the carriage of sports equipment, musical instruments, and pets. The move comes in response to frequent complaints over inconsistent rules and high charges. Airlines have been directed to align such policies with safety and operational standards while ensuring they are communicated in a simple and passenger-friendly manner.

To improve accessibility, the regulator has also asked airlines to share passenger rights information in regional languages.

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Mamata Banerjee warns BJP, EC over Bengal polls, says they will be accountable

Mamata Banerjee holds BJP and Election Commission responsible for any incidents during Bengal polls, raising concerns over officer transfers.

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West Bengal Chief Minister Mamata Banerjee has held the Bharatiya Janata Party (BJP) and the Election Commission of India responsible for any untoward incidents in the state during the upcoming assembly elections, following the transfer of key officials.

Addressing concerns over administrative reshuffles, Banerjee said that changes involving senior bureaucrats, including the chief secretary and home secretary, could affect governance and law and order in the state during a crucial period.

The Trinamool Congress chief also announced candidates for 291 constituencies for the elections scheduled to be held in two phases on April 23 and 29.

Criticising the Election Commission, Banerjee alleged that the transfers were being carried out in a manner that benefits the BJP. She questioned the timing of the decisions and said such actions weaken the state administration at a sensitive time.

She further raised concerns about disaster management and essential services, stating that experienced officials familiar with the state’s situation have been replaced. According to her, this could impact administrative efficiency if any emergency arises before the new government is formed.

Protecting Bengal’s identity

Banerjee emphasised that the election is not merely about forming a government but about safeguarding Bengal’s identity and existence. She accused the BJP of misusing central agencies and attempting to influence the electoral process.

She urged that elections should be conducted peacefully, without external interference, and in line with democratic principles. The chief minister also expressed confidence that her party would return to power with a stronger mandate.

Appealing to voters, she called for support for the Trinamool Congress, asserting that the people of Bengal will ultimately decide the outcome and protect their democratic rights.

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