IndiGo has reported significant progress in restoring normal flight operations, processing refunds at a rapid pace and improving its on-time performance following days of disruptions. The airline confirmed that it has refunded tickets worth Rs 610 crore so far, while the Ministry of Civil Aviation (MoCA) continues close monitoring to ensure passenger convenience.
Airline ramps up operations, improves punctuality
IndiGo said it is set to operate over 1,650 flights, compared to 1,500 the previous day. Of its 138 destinations, 137 are operational, and the carrier’s on-time performance has risen to 75%, a notable jump from the earlier 30%.
The airline reiterated that passengers with bookings until December 15 will receive full waivers on cancellations and rescheduling.
Ministry steps in to stabilise operations
Officials said the aviation ministry took swift steps to address the crisis, ensuring passengers face minimal inconvenience. Other domestic airlines have continued to operate at full capacity, enabling air travel across the country to stabilise quickly.
Airfare cap introduced to prevent overcharging
To control fare spikes following mass cancellations, the ministry imposed an immediate cap on airfares along affected routes. Airlines have been instructed to adhere to the revised fare structure, with officials noting that rates have since moderated to acceptable levels.
Refunds, rescheduling and passenger support
The ministry directed IndiGo to complete refunds for all cancelled or heavily delayed flights by 8 pm today. The airline has already processed refunds worth Rs 610 crore, with no extra charges allowed for rescheduling.
Dedicated support cells are handling refund and rebooking concerns to ensure swift resolution.
Baggage tracing and delivery
The airline has been asked to deliver all misplaced baggage within 48 hours. IndiGo has delivered 3,000 bags to passengers across the country as of yesterday, with continuous updates being sent to affected travellers.
Situation at major airports
Airport heads from Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad and Goa reported smooth passenger movement with no crowding. CISF and airport operators have increased on-ground assistance and monitoring.
Round-the-clock monitoring
A 24×7 MoCA control room continues to supervise flight operations, crew deployment, passenger support and airport conditions. Passenger calls are being handled promptly to ensure all required assistance is provided.
Assurance to travellers
The ministry emphasised that passenger safety, dignity and convenience remain top priority, adding that the aviation network is steadily moving toward complete normalcy. It affirmed that corrective measures will stay in place until operations fully stabilise.