As operational disruptions at IndiGo entered their fifth day, the Civil Aviation Ministry moved to prevent steep ticket price hikes by imposing fare caps across affected routes. The decision comes as hundreds of flights were cancelled, leaving passengers stranded at airports nationwide.
Ministry steps in to prevent “opportunistic pricing”
The ministry said it had taken note of unusually high fares being charged by some airlines during the ongoing travel disruption. Invoking regulatory powers, it ordered all carriers to follow newly prescribed fare caps until flight schedules stabilise.
According to the statement, the move aims to prevent any exploitation of travellers—especially senior citizens, students and those undertaking urgent medical travel—during the crisis. Airlines and online travel platforms will continue to be monitored through real-time fare data.
IndiGo told to clear refunds by Sunday evening
In a separate direction, the ministry asked IndiGo to ensure all refunds for cancelled or disrupted flights are processed by 8 pm on December 7. It also instructed airlines not to impose rescheduling fees for passengers whose plans were affected.
Hundreds of cancellations as pilot shortage triggers meltdown
IndiGo, which operates around 2,300 daily flights with a fleet of over 400 aircraft, has seen widespread cancellations due to a planning-related pilot shortage. Operational delays are expected to continue for several more days.
Scenes of severe inconvenience have unfolded at airports, with passengers reporting long waits, disrupted travel plans, and a lack of clarity from the airline.
IndiGo issues apology, promises gradual restoration
The airline apologised publicly, saying it understood the difficulties faced by passengers. IndiGo assured that refunds for cancelled flights would be processed automatically and added that full normalisation of domestic operations is likely between December 10 and 15, though recovery may take time due to the scale of disruption.
Minister claims crisis nearing resolution
Civil Aviation Minister Ram Mohan Naidu said the situation is “on the verge of getting resolved”. He noted that major metro airports such as Delhi, Mumbai and Chennai had cleared most backlogs, and that IndiGo would resume operations with limited capacity before gradually increasing flights.