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World Consumer Rights Day: From right to choose to right to safety, know what are the basic rights of Indian consumers?

World Consumer Rights Day is celebrated every year on March 15 to spread global awareness about consumer rights and needs. This year, the theme of World Consumer Rights Day is Fair Digital Finance.

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World Consumer Rights Day

World Consumer Rights Day is celebrated every year on March 15 to spread global awareness about consumer rights and needs. The day serves as the importance of understanding and protecting all consumer rights, as well as protesting market abuses and social injustices that jeopardize such rights.

This year, the theme of World Consumer Rights Day is Fair Digital Finance. Multiple events will be hosted in New Delhi by the Department of Consumer Affairs to mark this day.

The Consumer Protection Act of 1986, enacted by the Indian government, specifies certain basic consumer rights. The National Consumer Disputes Redressal Commission, set up under the act, handles consumer grievances.

What are the basic rights of every consumer in India?

Read Also: Petrol, diesel price today: Check how much you have to pay in your city on March 15

  1. Right to Choose
    According to the Consumer Protection Act 1986, the right to choose is the right to be assured, wherever possible, to have access to a variety of goods and services at competitive prices. It also includes the right to basic goods and services. In a competitive market, where a wide range of goods is accessible at competitive rates, this right can be fully exercised.
  2. Right to Seek Redressal
    It means the consumer has the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. Consumers must file a complaint if they have genuine complaints. Their complaint may be of minor importance, yet it might have a significant impact on society as a whole.
  3. Right to Safety
    It means the right to be protected from the marketing of goods and services that endanger life and property. Purchased goods and services should suit not just their immediate demands, but also their long-term expectations. They should preferably purchase quality marked products such as ISI, Hallmark, AGMARK, etc.
  4. Right to be Heard
    It means that the interests of consumers will be taken into account in relevant forums. It also involves the right to be represented in a variety of forums set up to look out for the interests of consumers.
  5. Right to Consumer Education
    It means having the right to gain the knowledge and skills necessary for a well-informed consumer throughout one’s life. Customers’ ignorance, particularly among rural consumers, is largely to blame for their exploitation. They should be aware of their rights and should be able to exercise them and only then real consumer protection be possible.
  6. Right to be Informed
    It means the right to know about the quality, amount, potency, purity, standard, and price of goods in order to protect consumers from unfair business practices. Before making a choice or a decision, the consumer should insist on receiving all available information about the product or service.

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India News

Delhi air quality plunges to severe as thick smog blankets the capital

Delhi’s air quality deteriorated sharply with AQI entering the ‘severe’ zone across several areas, prompting enforcement of GRAP stage-IV measures.

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Delhi's air quality

Delhi woke up to hazardous air conditions on Tuesday as dense smog covered large parts of the national capital, pushing the Air Quality Index (AQI) into the ‘severe’ category across several locations. Poor visibility and rising health concerns marked yet another spell of extreme pollution in the city.

Data from the Central Pollution Control Board (CPCB) showed the overall AQI in Delhi touching 413 in the morning, placing it firmly in the ‘severe’ bracket. Several areas across the National Capital Region (NCR) reported alarming pollution levels, indicating a widespread deterioration in air quality.

Pollution hotspots report hazardous readings

Some of Delhi’s major pollution hotspots recorded extremely high AQI levels. Anand Vihar topped the list with an AQI of 466, followed by Ashok Vihar at 444 and Chandni Chowk at 425. These areas remained in the ‘severe’ category, posing serious health risks, especially for children, the elderly and those with respiratory conditions.

Even central parts of the city were not spared. India Gate, Kartavya Path and the Rashtrapati Bhavan area were shrouded in toxic smog, with AQI levels around 384, categorised as ‘very poor’.

GRAP stage-IV measures enforced across Delhi-NCR

In response to the worsening situation, the Commission for Air Quality Management (CAQM) enforced all actions under GRAP Stage-IV across Delhi-NCR. As part of these emergency measures, truck-mounted water sprinklers were deployed to suppress dust and reduce particulate matter in the air.

As per AQI standards, readings between 401 and 500 fall under the ‘severe’ category, while levels above 300 are considered ‘very poor’, highlighting the seriousness of the current conditions.

Delhi government reviews pollution control steps

The Delhi government has reiterated its commitment to tackling rising pollution levels with strict enforcement measures. Chief Minister Rekha Gupta stated that a zero-tolerance policy will be followed against all sources contributing to air pollution in the capital.

A high-level review meeting was held at the Delhi Secretariat to assess existing measures and take further decisions. The meeting focused on enforcing Pollution Under Control (PUC) norms without any relaxation, exploring pooled and shared electric bus services across Delhi-NCR, issuing fresh guidelines for e-rickshaws, and rationalising Delhi Transport Corporation (DTC) bus routes.

Senior officials from the Environment and Transport Departments, the Delhi Pollution Control Committee (DPCC), Public Works Department (PWD) and Delhi Traffic Police, along with Environment Minister Manjinder Singh Sirsa, attended the meeting to finalise immediate and long-term steps to address the pollution crisis.

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Rahul Gandhi alleges institutional bias, questions electoral system during Berlin address

Rahul Gandhi alleged that India’s institutions and electoral system have been weaponised to favour the BJP, remarks that sparked a strong political response.

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Rahul-Gandhi

Leader of the Opposition in the Lok Sabha, Rahul Gandhi, has said that India’s institutional framework is facing a serious challenge and has been used to favour the ruling BJP. Speaking during an interaction at the Hertie School in Berlin, Gandhi questioned the functioning of key institutions and the electoral machinery, remarks that triggered a sharp political response from the BJP.

Gandhi said the Congress believes there is a problem with the electoral system and alleged that several institutions have been captured. Referring to investigative agencies, he claimed that bodies such as the CBI and the ED have been used as political tools. According to him, cases filed by these agencies overwhelmingly target those opposing the BJP, while leaders from the ruling party face none.

He also pointed to what he described as a stark financial imbalance between the BJP and the opposition, claiming a funding ratio of 30:1. Gandhi said this disparity reflects how institutions are being used to consolidate political power.

Opposition strategy and INDIA alliance

The Congress leader said merely pointing out problems in elections is not enough and stressed the need for the opposition to build a system of resistance that can effectively counter the ruling party. He added that the challenge now goes beyond electoral contests and is about presenting an alternative vision for the country.

On the INDIA alliance, Gandhi said the unity among opposition parties is rooted in their rejection of the ideological position of the RSS. While acknowledging that tactical contests between alliance partners will continue, he said they remain united when it comes to opposing laws they disagree with and working together in Parliament.

BJP hits back at remarks abroad

Gandhi’s comments delivered overseas drew a strong reaction from the BJP. Party president and Union minister JP Nadda accused him of speaking against India while Parliament is in session and claimed that he was undermining the country’s image at a time when the Prime Minister is receiving global recognition.

BJP spokesperson Shehzad Poonawalla also criticised Gandhi, alleging that he routinely travels abroad to defame India. He accused the Congress leader of making misleading claims about the country’s institutions and economic activity while praising China.

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DU VC Prof Yogesh Singh entrusted with additional charge of AICTE Chairman

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Prof. Yogesh Singh, Vice Chancellor of the University of Delhi, has been entrusted with the additional charge of the post of Chairman, AICTE till the appointment of a Chairman of AICTE or until further orders, whichever is earlier.

It is noteworthy that AICTE Chairman Prof. TG Sitharam was relieved of his duties after his term ended on December 20, 2025. According to a letter issued by the Ministry of Education, Government of India, on Monday, Prof. Yogesh Singh’s appointment is until the appointment of a regular AICTE Chairman or until further orders whichever is earlier.

Prof. Yogesh Singh is a renowned academician with excellent administrative capabilities, who has been the Vice-Chancellor of University of Delhi since October 2021. He has also served as the Chairperson of the National Council for Teacher Education. In August 2023, he was also given the additional charge of Director of the School of Planning and Architecture (SPA).

Prof. Yogesh Singh served as the Vice-Chancellor of Delhi Technological University from 2015 to 2021; Director of Netaji Subhas Institute of Technology, Delhi from 2014 to 2017, and before that, he was the Vice-Chancellor of Maharaja Sayajirao University, Baroda (Gujarat) from 2011 to 2014. He holds a Ph.D. in Computer Engineering from the National Institute of Technology, Kurukshetra. He has a distinguished track record in quality teaching, innovation, and research in the field of software engineering.

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