The Consumer Protection Act, 2019, which has given a new height to the consumer rights, has come into force by the central government. It has replaced the Consumer Protection Act – 1986. Under the new law, consumers have now filed a case in any consumer court of the country The new law has made provisions for fines and jails on misleading advertisements. Not only this, now online business is also not saved by this law. And salmon sold on e-commerce sites are also under its purview. Have come.
According to the provisions in the Consumer Protection Act-2019. According to this, PIL or PIL can now be filed in the Consumer Forum. It was not so in the earlier law. The new law also includes online and teleshopping companies. There is a provision of fine and jail on the company that adulterates food and drink. Consumer Arbitration Cell will be constituted. Both parties will be able to opt for arbitration by mutual consent. Up to Rs 1 crore in Consumer Forum Cases and State Consumer Disputes Redressal Commission will deal with cases ranging from one crore to 10 crores. In National Consumer Disputes Redressal Commission. Case above Rs 10 crores will be heard. On food items in cinema hall There is also a provision for action on the complaint of taking more money. Under the new law, it would be wrong by law to charge money for carry bags.
Consumer Protection Act, 2019 and its features
As soon as the implementation of this new law, many new rules have come into force to protect the interests of customers. Who were not in the old act. Especially in the last few years, new business models have also been included in this.
According to this act; The person is called a consumer who purchases and consumes goods and services to fulfill his needs. It is important to know here that the person who buys goods or services for selling or for commercial purpose has not been considered a consumer.
The basic objective of the Consumer Protection Act, 2019, is to establish effective administration and necessary authority to timely solve the problems of consumers and protect the interests of consumers. The salient features of this Consumer Protection Act, 2019 are…
Establishment of Central Consumer Protection Authority (CCPA):
The Consumer Protection Act, 2019 provides for the establishment of the CCPA which will protect and promote the rights of consumers and enforce them. This authority; It will also look into cases related to unfair trade practices, misleading advertisements and consumer rights violations.
Restrictions and fines on misleading advertisements:
The Central Consumer Protection Authority (CCPA) will have the power to impose fines on those who create misleading or false advertisements (eg Lakshmi Dhan Varsha Yantra) and impose up to 2 years of imprisonment. If a person or company repeats this offense repeatedly, they can face a fine of Rs 50 lakh and imprisonment up to 5 years. The CCPA has the power to impose a fine on the violators and to withdraw the goods sold or to return the services. It will also have the right to pass pick orders, stop unfair trade practices and get back the price paid by consumers.
For strengthening consumer rights .. Consumer Disputes Redressal Commission will be formed at district, state and national level .. where consumer can lodge complaint .. consumer here prohibited activities, selling wrong or bad item .. charging high price or such items Information that the seller is selling and may cause damage to life or property. There is also a provision for the formation of a Central Consumer Protection Authority (CCPA). Its main purpose will be to protect the rights of consumers ..